{"success":true,"section":{"id":"support","eyebrow":"Support and contact","title":"Privacy when you contact Silurian","intro":"This notice explains the processing that applies when you send a support request or contact form.","items":[{"title":"Why we use your information","text":"To receive, route and answer your request; identify the relevant customer, account or service; protect the service against abuse; and preserve an appropriate support record."},{"title":"What may be processed","text":"Your name and contact details, customer or service references, the message and attachments you submit, and limited technical or security information generated while the request is handled."},{"title":"Legal basis","text":"Taking steps at your request or performing our agreement, compliance with legal obligations where applicable, and our legitimate interests in providing support, securing our services and documenting requests. Sending a ticket is not consent to marketing."},{"title":"Access and retention","text":"Authorised Silurian personnel and necessary service providers may access the request. Attachment content is automatically deleted 24 months after a ticket closes, unless a shorter or longer period is required for the service, security, a legal obligation or a dispute. An authorised operator may delete especially sensitive attachments sooner once they are no longer needed."},{"title":"Your choices and rights","text":"Do not include information that is unnecessary for your request. You may exercise your data-protection rights through the privacy contact route described in the full policy."}],"full_url":"\/en\/privacy#data-we-use"}}